At AIG, we are reimagining the way we help customers to manage risk. Join us as Head of Facilities Management, North America to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Your Future Team We take an innovative approach to supporting the firm’s core businesses and day-to-day operations while driving commercial and operational efficiencies. In all aspects of what we do, we stay true to our values of teamwork and service excellence to foster a dynamic workplace. How You Will Make an Impact Reporting to the Head of Global Real Estate and Shared Services, the Head of Facilities Management is responsible for ensuring safe, sustainable, and cost-effective operations of all facility management activities across AIG’s footprint in North America. This position will manage a team of internal resources and vendor services to provide exceptional delivery that meets the needs of our clients and users. Responsibilities: + Strategically develop and implement a comprehensive Facilities Management strategy for North America, ensuring alignment with AIG's business needs, industry best practices, and regional compliance requirements + Proactively engage with business leaders to understand strategic objectives and anticipate future facilities requirements, translating needs into actionable plans and initiatives + Cultivate a high-performance culture within the Facilities Management team, fostering a service-oriented mindset, a sense of urgency, and a commitment to operational excellence + Establish and nurture strategic vendor partnerships, implementing robust vendor management programs to ensure exceptional service delivery, cost-effectiveness, and adherence to SLAs + Direct the establishment, management, and continuous enhancement of SOPs and processes, driving standardization and efficiency across all facilities functions + Oversee comprehensive compliance programs, including Fire and Life Safety (FLS) and Health, Safety, and Environmental (HSE), to ensure strict adherence to all regional, local, and site-specific regulations and standards + Define, track, and report on KPIs to measure the effectiveness of facilities programs, including vendor service levels, operational efficiency, cost management, and occupant satisfaction + Collaborate closely with Finance to develop, manage, and forecast the facilities budget, ensuring fiscal responsibility and alignment with organizational financial goals + Provide strategic communication of Facilities Management updates, proactively informing and aligning Leadership on key initiatives, performance metrics, and potential risks or opportunities What we are looking for: + Bachelor’s or Master’s degree and 15+ years of progressive leadership experience in Facilities Management, Maintenance, Operations, or Engineering, with a proven track record of managing multi-site portfolios within a large corporate environment + Deep technical expertise in facility operations, infrastructure, engineering principles, and building management systems + Demonstrated ability to strategically balance budgetary constraints with the delivery of high-quality, timely, and impactful facilities programs + Exceptional time management and organizational skills, coupled with the presence of mind to proactively identify and escalate critical issues to senior leadership when necessary + Excellent oral and written communication skills, with a proven ability to present complex information clearly and persuasively to diverse audiences, including multi-disciplinary senior executives + Demonstrated ability to foster strong collaborative relationships with internal stakeholders across all levels of the organization and cultivate effective partnerships with external vendors and agencies + A self-starter with a distinguished history of building, motivating, and leading high-performing teams, both internal staff and external vendors, to deliver exceptional facilities programs with strong project management skills + Comprehensive knowledge of business services and systems, including experience in developing and implementing corporate policies and procedures related to facilities management + In-depth understanding and experience with compliance programs including FLS and HSE regulations and standards, ensuring strict adherence to all regional, local, and site-specific requirements At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CS - Corporate Services AIG Employee Services, Inc.