**Overview of the Organization:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. **Overview of the Role:** The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business. **Responsibilities:** + Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. + Establishes strategic plans for function. + Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives. + Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. + Influences and negotiates with senior leaders (across functions); may communicate with external parties + Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. + Performs other duties and functions as assigned + Own and lead disaster recovery plans. + Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration. + Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally. + Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning + Develop positive relationship with the infrastructure & other functional support teams to drive efficiency + Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff + Ensure development plans are in place for staff + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 15+ years relevant experience + Advanced level experience in an Apps Support role with extensive experience in business, functional and people management. + Experience of senior stakeholder management + Quality orientation with a strong eye for detail + Process driven approach with an appreciation of industry best practice + Detailed-oriented, with strong analytical skills + Develops and maintains effective and positive working relationship with peers, stakeholders and management + Pro-active, organized, thorough and energetic + Excellent communicator, presenting to senior management level stakeholders + Manager of managers in a diverse distributed environment + Demonstrable track record of impactful organizational improvement + Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers + Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals + Analysis and problem management across app, infra and partners + Effectively share information with other support team members and with other technology teams + Ability to plan and organize workload + Consistently demonstrates clear and concise written and verbal communication skills + Ability to communicate appropriately to relevant stakeholders **Education:** + Bachelor’s/University degree, Master’s degree preferred and managerial experience This role directs the service quality and performance for the Wealth business/domain and drives the work efforts aligned to the Service Management Framework. This includes cross-organizational and cross-region proactive risk analysis and process maturity reviews with the objective to significantly improve the service quality. Through daily interaction and advisement with Senior Management and Subject Matter Experts within CTI, Archietecture & Engineering and USPBWT, the role will be responsible for the leadership and management of all Production efforts associated with the above mentioned domains and lines of business including incident and problem management, capacity planning, and execution of service improvement plans, to name a few. Additionally, secondary responsibility, this role will be dedicated to supporting Production Support overage for the Wealth Domain: Deposit Payments and Lending Service Reliabililty Engineering ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jacksonville Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $170,000.00 - $300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** May 13, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._ _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.