Description of Activities:

Lead, motivate, and develop the team, directly or indirectly, to contribute to business growth. Structure the Service Delivery organization to achieve financial targets and ensure continuous quality improvement.

Manage operations to meet contractual service commitments and drive ongoing service enhancement.

Be responsible for service-related risks, control the profitability of delivered services, and increase productivity for Fujitsu clients to improve and continuously grow profitability.

Proactively lead both internal and external suppliers in a service partnership as a “single service team” towards clients.

Build strong working relationships with clients, suppliers, and other Fujitsu departments to ensure timely and high-quality service delivery.

Actively promote continuous improvement.

Establish and oversee management reporting, reviews, and change control processes, managing the operational area within budgetary constraints.

Internal/External Working Relationships:

SDM/SDMO/Project Manager

Client teams

Fujitsu Management (Local, Europe, and GDCs)

Legal / Finance

Quality

Fujitsu GDC (Global Delivery Centers)

Human Resources (HR)

Education and Required Experience:

Bachelor’s or Master’s degree (BAC+4/+5) in IT, Project Management, Business, or a related field

Relevant professional experience in the services sector

Solid experience in managing a service organization with full P&L responsibility

Proven leadership skills, including team management and client relationship management

Experience working in an international environment

Strong knowledge of infrastructure and application services portfolio

Excellent understanding of delivery processes

Professional Skills:

Excellent leadership, team management, and communication skills

Ability to thrive in a dynamic, technology-driven environment

Fluent in English, both written and spoken

Proficient in P&L management and client relationship handling