Job Title: Head of Consulting Services Job Description **Join us as Head of Consulting Services!** With the rapid growth of our **Financial Crime & Compliance** practice at **Concentrix** , we are seeking talented individuals to bolster our **Professional Services** division. Our aim is to ensure the successful framing, deployment, and delivery of our services while supporting our clients. We are looking for a **Head of Consulting Services** to join our team. **About Us** Concentrix, a leader in customer experience management and digital transformation, offers a range of services tackling financial crime and regulatory challenges through our Financial Crime & Compliance practice. Supported by our 10,000 experts worldwide, we serve over 70 clients from more than 25 production centers globally. We offer AI-based technology solutions, consulting missions, and managed services to assist our clients in preventing fraud, money laundering, terrorist financing, as well as handling KYC/KYB activities and dispute management. **Role Overview** We are creating and launching a new suite of consulting services—Evaluate, Blueprint, Transform, Analytics, and Threats—designed to transform or optimize Financial Crime & Compliance (FC&C) operations. Reporting to the Director of Professional Services, the Head of Consulting Services is responsible for designing, delivering, and optimizing our consulting services. + **Designing Our Offering** + Gather client needs and ensure we provide tailored solutions in partnership with **Catalyst** , the consulting arm of the Concentrix group. + Present the offering to sales teams across different regions to ensure awareness and promote it to clients in need of support. + Act as a facilitator during **pre-sales phases** to increase the **win rate** . + Support consulting teams on advisory engagements as a **Subject Matter Expert (SME)** . + Identify and mobilize complementary expertise when necessary. + Ensure a **partnership-driven relationship** with key stakeholders and maintain high client satisfaction. + Track projects, identify **areas for improvement** , and implement action plans to enhance **quality and client satisfaction** . + Supervise and coach the consulting team when needed. + Stay up to date with industry **trends and benchmarks** to continuously adapt and evolve our offerings. By joining the team, you will also have the opportunity to contribute to the strategy and development of the Financial Crime & Compliance offering. This includes supporting business development activities (pre-sales, opportunity identification), participating in internal growth initiatives, contributing to recruitment efforts, and mentoring and training junior team members. **Experience & Qualifications** + **12+ years of experience** in **Financial Crime & Compliance (FC&C)** roles within **professional services, consulting firms, or leading organizations known for their excellence** . + **Strong consulting skills** with expertise in **project management, cross-functional team leadership, and client advisory** . + **Client-focused, solution-oriented, and results-driven** mindset. + **Exceptional interpersonal skills** , with the ability to communicate effectively, influence stakeholders, and inspire team alignment. + **Adaptability** to engage with a diverse range of internal and external stakeholders, including **business leaders, operations teams, engineers, and C-level executives** . + **Detail-oriented yet strategic** , with the ability to balance precision with big-picture thinking. + **Proactive problem-solver** with strong analytical skills and a hands-on approach. + **Fluent in English** (both written and spoken). **Job Details** + **Full-time, permanent position** (FTE). + **Compensation:** Competitive salary based on experience and qualifications. + **Location:** Open to multiple locations, with a preference for candidates based in the **UK, US, or Canada** . Location: GBR London - 1st Floor, 44-45 Great Marlborough Street Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**