key responsibilities (including but not limited to):
1. Supply Chain Strategy Development:
- Develop and implement supply chain strategies aligned with the company's overall objectives.
- Identify and mitigate risks in the supply chain to ensure business continuity. 2. Operational Management:
- Oversee end-to-end supply chain operations, including procurement, logistics, warehousing, and distribution.
- Ensure efficient and cost-effective operations while maintaining high service levels.
3. Inventory Management:
- Optimize inventory levels to meet customer demand while minimizing holding costs.
- Implement effective inventory control systems and practices.
4. Team Leadership and Development:
- Lead and mentor a team of supply chain professionals.
- Foster a culture of continuous improvement and operational excellence.
5. Performance Monitoring and Reporting:
- Develop and monitor key performance indicators (KPIs) to track supply chain performance.
- Provide regular reports and insights to senior management.
6. Regulatory Compliance:
- Ensure compliance with all relevant regulations and standards in Taiwan and Hong Kong.
- Stay updated on changes in legislation and industry trends.
7. Collaboration and Coordination:
- Collaborate with other departments such as sales, marketing, and finance to align supply chain activities with business goals.
- Coordinate with regional and global supply chain teams to share best practices and drive synergy.
8. Continuous Improvement:
- Identify opportunities for process improvements and cost savings.
- Implement lean principles and other methodologies to enhance supply chain efficiency.
9. Strategic Planning and Execution:
- Develop and implement logistics and warehouse strategies to support business objectives and ensure timely delivery of products.
- Forecast demand and plan inventory levels to meet customer needs and minimize stockouts.
- Drive continuous improvement initiatives in logistics, warehouse operations, and customer service.
10. Warehouse Management:
- Oversee all warehouse operations, including receiving, storage, picking, packing, and shipping.
- Implement best practices for warehouse management, including space utilization, inventory control, and safety protocols.
- Monitor warehouse performance metrics such as order accuracy, inventory turnover, and on-time delivery.
11. Logistics Management:
- Manage logistics activities, including transportation, distribution, and third-party logistics (3PL) partnerships.
- Optimize transportation routes and methods to reduce costs and improve delivery times.
- Ensure compliance with all relevant regulations and standards in logistics and transportation.
12. Customer Service Management:
- Lead the customer service team to ensure high levels of customer satisfaction and efficient handling of inquiries, orders, and complaints.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor customer service metrics and implement improvements to address issues and enhance service quality.
13. Team Leadership and Development:
- Lead, mentor, and develop a high-performing team of logistics, warehouse, and customer service professionals.
- Foster a culture of continuous improvement, collaboration, and accountability within the team.
- Provide training and development opportunities to enhance the skills and knowledge of team members.
14. Cost Management and Efficiency:
- Identify and implement cost-saving initiatives across logistics, warehouse, and customer service operations.
- Monitor and control budgets, expenditures, and financial performance related to logistics and customer service activities.
- Utilize data analytics and KPIs to track performance, identify areas for improvement, and drive operational efficiency.