In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. We seek a dynamic, experienced leader to oversee implementation of Business Continuity Plans across the organization globally, ensuring Manulife meets its service commitments to customers. This role is responsible for developing the strategies, operating model, and methodologies pertaining to the design, development, testing, and ongoing maintenance of Business Continuity Plans. By managing risk and fostering preparedness, this leader will ensure our business thrives during challenges and maintains customer, stakeholder, and regulator trust. **Primary Responsibilities:** The Head, BCP Design and Execution is a newly established global Line 1 role accountable for ensuring effective implementation of the Company’s Business Continuity Risk Management standard across Manulife. This includes design and development of global strategy on Business Continuity planning, build enterprise capabilities and processes to effectively monitor organization’s risk posture and remediation, and program manage to ensure organization’s compliance to regulatory requirements and business’ resilience objectives are met + **Business Continuity Plan Execution Strategy and Management: (20%)** + Develop and enhance MFC’s global strategy on Business Continuity Planning in line with evolving internal business strategy and external factors including regulatory environment. + Define and document enterprise approach, procedures and operating model for implementation of MFC Business Continuity Management policy, standard + Provide thought leadership to segment and functional BCP leads to design, implement, and operate controls, including simulation testing for ensuring business continuity risks are managed within MFC’s risk appetite + Lead global Business Continuity Plan program to ensure adherence to execution timeline across segments / functions, and timely escalation of risks + **Business Continuity Plan Governance: (30%)** + Lead design and implementation of Business Continuity Planning Governance structure, including management committees and working group, in collaboration with L1 and L2 partners + Act as Manulife’s primary Line 1 representative to internal stakeholders and regulators on Business Continuity Planning including review, data requests, and other inquiries + Influence Segment, Functions stakeholders to ensure ongoing processes are in place to identify, analyze and remediate material gaps in applicable BCPs and the relevant corrective action plans filed and actioned + Govern quality of Business Continuity plans and support segment leads in consistent execution of the BCM standard including procedures for implementing appropriate form of testing of the BCPs + Lead first line of defense review and feedback on the BCM framework, policies, and standards developed by the Second Line of Defense and propose recommendation on enhancements + **Business Continuity Plan Execution Monitoring and Reporting (30%)** + Lead the design and consistent implementation of global processes and capabilities including reporting, proactive risk indicator monitoring (including external events), and leveraging AI capabilities, etc. + Define, aggregate, analysis, and report enterprise KPIs and KRIs to monitor implementation progress and risk posture and monitor remediation actions + **Team Building, Leadership and Training (20%)** + Build and lead a team of 5-10 members with direct and matrix reporting to manage business continuity risks, requiring cross-functional skills in strategy, data, change management, and operational resilience knowledge. + Develop and lead first line communication and training on business continuity management practices This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. **Required Qualifications:** + Bachelor's degree in business administration, strategy, operation management, or a related field. + 10+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Business Continuity Management or Operations Management role + Extensive knowledge of discipline of operational resilience and business continuity risk management + Expert knowledge of risk management principles, best practices, and tools + Membership in relevant industry groups an asset e.g. Business Continuity Institute, Resilience Information Exchange (RIE) **Preferred Qualifications:** + Experience in managing an insurance or wealth management operations is strongly preferred + High level of self-motivation and keen sense of 'owning' and delivering on project deliverables + Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team + Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations + Expertise in working within a global / matrix organization. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Referenced Salary Location** CAN, Ontario, Toronto, 200 Bloor Street East **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $123,400.00 CAD - $229,300.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.