Business Operations plays a key role for Sanofi in modernizing the way we work. We bring people together – many of them in our four hub locations around the world - simplifying processes, breaking down barriers and rapidly cross-fertilising the best ideas across Sanofi. With the creation of the global business unit Business Operations in 4Q 2023, we have elevated our commitment to innovation and excellence.

 

About the job

The Head of Barcelona Hub plays a critical role in the development, execution, and transformation of Sanofi’s Business Operations (BO) and Global HUB Operations & Transition Management strategies. Particularly also for the scope expansion, which could be embedded into the BO organization or for “hosted” functions which are also leveraging the hub location.

 

This role reports to the Head of Hub for Budapest and oversees the organizational setup of the Barcelona hub, assist with incoming transitions there, and furthermore contributes to initiative which strive enhanced customer service, supports process efficiency and creates business value. They will be also responsible to bring Business Operation’s organizational vision to life locally and monitor trends in the local/global GBS industry.

 

Key responsibilities

 

Strategy & Governance

Together with Hub Head peers and the BO leadership, co-create and drive an ongoing Business Operations organization’s vision. Co-develop and maintain the HUB business case, ensure transitions and work placement needs are met on time and budgetImplement and maintain Hub Governance to ensure suitable governance practices are in place in compliance with internal and external rules and regulation (incl. controls framework, Health & Safety, Corporate Social Responsibility, etc.) in alignment with respective business partners (such as P&C, Finance, Digital etc.)Create a culture of innovation, continuous improvement, and excellence

 

Transition & Operations Management

Support the transition activities into the hub and ensuring collaboration with local organizations to support the transitions (in line with business case)Oversight and On-site escalation point for any other transition related planning and supportEnsure required site support operations and necessary internal, external support services are in place for the operationsContribute to establishing and maintaining regular reporting packages and track key performance indicators, incidents striving for timely solutions

 

Stakeholder Management & Employee Engagement

Establish reliable internal/external relationships with the sector associations, institutes, GBS networks and government unitsEnsure the right visibility and appearance of Sanofi Business Services branding and values in the local GBS marketDevelop and promote Corporate Social Responsibility programs as well as Employee Resource Groups in the hub to promote Sanofi and its reputational image

People & Talent Acquisition

Support Talent Acquisition in implementing an effective recruitment strategy Oversee the recruitment, staffing and workforce ramp up for the hub – for embedded and hosted functionsContribute actively to the talent management process, support consistent identification and management of talents at hub level – both for BO embedded and hosted functionsImprove recognition of Sanofi in the local Business Services community to attract talent, maintain partnership with universities to promote Sanofi Business, Services mission and objectives and ensure access to young talents

 

About You

Professional experience:

Proven track record and strong experience in the GBS industry, including complex global transformations, operations and/or consultingSolid experience in building new Hubs/Global Shared Services/Centres of excellence preferredExperience in creating and maintaining operating, governance model, combined with external best practiceProven leadership skills in large organizationsProven ability to think strategically and translate strategy into actionable plansStrong influencing and negotiation skills, working with senior stakeholdersDeveloped business partnering, collaboration, trust-building and interpersonal skillsAbility to work transversally and within a highly matrixed environmentInternational experience and ability to work with a diverse team

Soft Skills: Analytical Skills, Business Planning, Organizational Vision, Employee Engagement

Languages: English, Spanish is Strongly Recommended

 

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