**The Opportunity** The Head of Agency Training is responsible for leading the functions of training and education of the agency force. The role involves overseeing all training functions for Manulife's Agency force, including identifying needs, designing and implementing programs, managing trainers, evaluating effectiveness, aligning initiatives with business goals, and collaborating with departments for optimal agent and agency development. Working closely with CAO he/she will oversee the development and implementation of the longer-term strategic direction for Agency Training to ensure alignment with business goals, in addition to achieving results in the short term **Position Responsibilities:** + Align and implement organizational, divisional, and Manulife Business Academy objectives and policies. + Collaborate with leadership to identify skill gaps and communicate training plans. + Conceptualize and translate key business drivers into training content focused on personal development, leadership, and branding. + Design and develop comprehensive training programs and leverage technology to enhance learning effectiveness. + Plan, develop, and execute training programs, including scheduling, logistics, and participant management. + Oversee delivery quality and ensure programs meet targets and adhere to regulatory requirements. + Monitor and evaluate training effectiveness using assessments, feedback, and performance metrics. + Research and compile best practices and regulatory changes to stay relevant. + Manage the training budget, allocate resources effectively, and maximize return on investment. + Promote training programs through various communication methods and the Learning Management System. + Recruit, train, and mentor trainers to enhance their skills and knowledge. + Coach and support leaders and sales managers to build strong distribution networks. + Explore and implement new learning technologies and digital platforms to enhance training experiences. + Create digital content and virtual platforms to optimize business productivity + Manage the implementation and execution of training projects and initiatives assigned by leadership. + Assign, manage, and enhance training modules to meet evolving business needs + Undertake any initiatives assigned by the CAO to support the success of the Agency channel. **Required Qualifications:** + Bachelor’s degree in any discipline. + Minimum of 15 years of related experience in Life Insurance industry, especially in agency training, leadership, coaching related + Ability to maintain a macro view and identify problems and opportunities, and develop practical solutions. + Strong leadership and team management abilities. + Strong Computer skills and proficiency with MS Office Suite, particularly in Excel and PowerPoint + Results oriented with strong timeline management capabilities. + Excellent stakeholders management and interpersonal skills + Resourceful with a strong aptitude for problem solving + Ability to work independently and collaboratively within a team environment + Proficient in both written and verbal communication in English. + Strong understanding of the regulatory and competitive landscape, with established networking capabilities **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido