The Opportunity

The Head of Agency Training is responsible for leading the functions of training and education of the agency  force. The role involves overseeing all training functions for Manulife's Agency force, including identifying  needs, designing and implementing programs, managing trainers, evaluating effectiveness, aligning initiatives  with business goals, and collaborating with departments for optimal agent and agency development. Working  closely with CAO he/she will oversee the development and implementation of the longer-term strategic direction for Agency Training to ensure alignment with business goals, in addition to achieving results in the  short term

Position Responsibilities:

Align and implement organizational, divisional, and Manulife Business Academy objectives and  policies.

Collaborate with leadership to identify skill gaps and communicate training plans.

Conceptualize and translate key business drivers into training content focused on personal development, leadership, and branding.

Design and develop comprehensive training programs and leverage technology to enhance  learning effectiveness.

Plan, develop, and execute training programs, including scheduling, logistics, and participant management.

Oversee delivery quality and ensure programs meet targets and adhere to regulatory requirements.

Monitor and evaluate training effectiveness using assessments, feedback, and performance  metrics.

Research and compile best practices and regulatory changes to stay relevant.

Manage the training budget, allocate resources effectively, and maximize return on investment.

Promote training programs through various communication methods and the Learning  Management System.

Recruit, train, and mentor trainers to enhance their skills and knowledge.

Coach and support leaders and sales managers to build strong distribution networks.

Explore and implement new learning technologies and digital platforms to enhance training experiences.

Create digital content and virtual platforms to optimize business productivity

Manage the implementation and execution of training projects and initiatives assigned by  leadership.

Assign, manage, and enhance training modules to meet evolving business needs

Undertake any initiatives assigned by the CAO to support the success of the Agency channel.

Required Qualifications:

Bachelor’s degree in any discipline.

Minimum of 15 years of related experience in Life Insurance industry, especially in agency training,  leadership, coaching related

Ability to maintain a macro view and identify problems and opportunities, and develop practical solutions.

Strong leadership and team management abilities.

Strong Computer skills and proficiency with MS Office Suite, particularly in Excel and PowerPoint 

Results oriented with strong timeline management capabilities.

Excellent stakeholders management and interpersonal skills

Resourceful with a strong aptitude for problem solving 

Ability to work independently and collaboratively within a team environment 

Proficient in both written and verbal communication in English.

Strong understanding of the regulatory and competitive landscape, with established networking capabilities

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement