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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Head of Accounts, Work Dynamics - Malaysia

Business unit: Work Dynamics Malaysia APM

Reporting to: SEA Geo Managing Director

Key stakeholders: Malaysia local and regional Work Dynamics accounts; Malaysia Sales and Work Dynamics Operations leaders, project head of Malaysia, Country Head JLL and other business leaders in Malaysia

What this job involves:

Are you a dynamic leader who can galvanize and drive a diverse workforce to ensure success? As Account Director, you'll champion best practices, take full accountability for your team's performance, and utilize your passion for service excellence to drive the business forward. Does new business light a fire in you? Our leaders are experts in identifying opportunities beneficial to all business lines. This role involves ensuring strong relationships with local accounts, serving as the key escalation point, and taking responsibility for performance and resourcing. If you have a strategic mindset, you’ll be at the forefront of designing innovative plans to add value to our local IFM business. What sets JLL apart is our culture of collaboration, locally and across the globe.

What your day-to-day will look like:

Take full accountability for the performance of your teams and accounts, ensuring client satisfaction and service excellence.

Identify and convert new opportunities leveraging your expansive network of contacts to grow our portfolio.

Build strong relationships with key personnel on our local accounts and be the key escalation point for our clients.

Design innovative and comprehensive strategic account plans that will add value to the management, development, and growth of our local IFM business.

Collaborate with operations and other business lines to ensure seamless service delivery and identify cross-selling opportunities.

Implement a robust client governance framework, driving compliance and ensuring alignment with JLL's ethical standards.

Champion process management and improvements, leveraging your understanding of the Workplace Management industry to enhance client outcomes. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees.

Required Qualifications:

A proven track record of leadership in account management, motivating a team, growing portfolios, and increasing client satisfaction.

In-depth understanding of the Workplace Management industry to drive process management and improvements.

Excellent communication skills with the ability to clearly convey ideas verbally and in writing, and to influence stakeholders at all levels.

Proactive with a solutions-oriented mindset, able to juggle priorities to meet client needs and deadlines.

Strong understanding of financial principles related to account management, including budgeting, forecasting, and P&L management.

Ethical excellence is one of our core values that must never be compromised.

We believe the most effective teams are built when everyone is empowered to thrive.

Preferred Qualifications:

Bachelor’s degree in business administration, Management, or a related field.

Significant experience in account management within the facilities management, real estate, or related industry.

Demonstrated success in building and maintaining strong client relationships.

Familiarity with JLL's service offerings and value proposition.

Experience managing multi-functional teams across a large geographical area.

Proficiency in CRM software and Microsoft Office Suite.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

What You Can Expect from Us

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay. We’ll offer you a competitive salary and benefits package. We support each other’s wellbeing and champion inclusivity and belonging across teams.

Location:

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For additional details please see our career site pages for each country.