Job Summary\:

We are seeking a seasoned and strategic leader to head our Customer Projects & Services (C&SP) segment. This role is responsible for overseeing the end-to-end delivery of customer projects, with a focus on large and complex data center and hyperscaler projects. The ideal candidate will bring extensive experience in managing high-value customer engagements, leading cross-functional teams, and implementing robust project delivery frameworks to ensure service excellence and customer satisfaction.

Key Responsibilities\:

Project Delivery Leadership\:
Lead the planning, execution, and delivery of customer projects in the C&SP segment, particularly large-scale data center and hyperscaler. Ensure projects are delivered on time, within scope, and within budget.Customer Engagement\:
Serve as a lead customer interface for C & SP segement customers, fostering strong relationships, proactive communication, and effective stakeholder engagement.Project Delivery Excellence\:
Define and implement project delivery standards, best practices, and methodologies to ensure consistent, high-quality outcomes and customer satisfaction.Operational Oversight\:
Manage all aspects of project operations, including resource planning, risk mitigation, cost control, and compliance with contractual and regulatory requirements.Team Leadership\:
Lead and mentor a team of project managers and support staff, with a strong emphasis on EHS (Environment, Health & Safety) and quality standards. Promote a culture of accountability, collaboration, and continuous improvement.Process Optimization\:
Drive continuous improvement in project delivery processes through the adoption of digital tools, automation, and innovative practices.Cross-Functional Collaboration\:
Work closely with Sales, PMO, Tendering, Finance, and Technical teams to ensure seamless project handovers and integrated solution delivery.Reporting & Analytics\:
Provide regular performance updates to senior leadership, including project status, customer satisfaction metrics, and operational KPIs.