**Additional Information** **Job Number** 25069271 **Job Category** Food and Beverage & Culinary **Location** W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP (https://www.google.com/maps?q=W%20London%2C%2010%20Wardour%20Street%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20W1D%206QF) **Schedule** Full Time **Located Remotely?** N **Position Type** Management _To be considered for this role, all applicants must have a valid right to work in the United Kingdom._ **Are you ready to level up and lead our culinary team at W London?** At W London, we don’t just serve food – we serve experiences. As the Head of Kitchen, you're not just behind the pass – you're at the heart of the flavour, the flair, and the flawless service that defines our culinary edge. You'll bring passion, creativity, and precision to every plate while leading a team that’s just as bold as the dishes we serve. You're accountable for the overall success of the daily kitchen operations across all our dining spaces. You’ll also keep a sharp eye on support areas like the dish room and purchasing – every cog in the machine matters. **You Are:** + A natural-born leader who can handle the heat and still bring the cool. + Passionate about flavour, design, and shaking things up in the culinary world. + Organised, efficient, and always looking for the next opportunity to innovate. + Someone who leads by example – sleeves up, hands-on, all-in. + A master of detail, from the seasoning on a scallop to the sanitation log in the kitchen office. **Core Responsibilities** **Keeping the Kitchen Shipshape & Standards Top-Notch** + Whips up a variety of delicious dishes – from daily classics to showstoppers for special guests and events. + Tweaks kitchen systems and routines to keep things running smoother than a buttered scone. + Crafts fresh menus and recipes, mixing standards with a dash of culinary flair. + Knows quality ingredients, top-notch presentation and banging flavours like the back of their hand. + Sticks to all the rules when it comes to food safety and hygiene – no shortcuts here. + Makes sure every law and regulation is followed to the letter. + Handles food properly and ensures it’s kept at just the right temperature – not too hot, not too cold. + Lives and breathes the brand’s safety standards. + Oversees kitchen shifts and makes sure everyone’s playing by the Food & Beverage rulebook. + Keeps an eye on stock coming in and out, ensuring it’s all stored and handled properly. + Looks after all the kitchen gear – reports anything on the fritz. + Helps cut down on waste and keep portions on point – good for the planet and the bottom line. + Champions eco-friendly kitchen habits, from prep to power use to managing waste. + Checks the quality of every ingredient and dish – only the best leaves the pass. + Helps design how the food is plated and comes up with creative displays for that wow factor. **Leading the Culinary Crew** + Leads the kitchen team, keeping everything coordinated and everyone in high spirits. + Uses solid people skills to guide, inspire and rally the team – honesty and integrity at the heart of it all. + Runs the show day-to-day and knows the ropes well enough to jump in when needed. + Builds trust and camaraderie within the team – we’re all in this together. + Leads by example, setting the standard for professional behaviour. + Keeps team performance ticking along nicely. + Ensures every dish meets the brand’s top-tier presentation and prep standards. + Keeps communication open and friendly among the whole crew. + Plans out what needs cooking each day and makes sure the team’s in the loop. + Takes the reins during service while getting stuck in with cooking and guest requests. **Smashing Culinary Goals** + Hits – and aims to exceed – all set targets: whether it’s performance, budgets, or team goals. + Puts plans in place to get things done efficiently and effectively. + Understands how budgets, payroll and operating costs affect the bigger picture. + Schedules shifts based on business needs and keeps track of hours worked. + Knows how the kitchen’s performance impacts the wider business and manages accordingly. + Orders uniforms within budget and makes sure they’re well looked after. + Keeps staffing levels spot-on to meet service, operational and financial goals. **Delivering Top-Tier Customer Service** + Always goes the extra mile to wow the guests and keep them coming back. + Runs daily ops to meet and exceed guest expectations with top quality and consistency. + Boosts service by helping staff better understand what guests want – offers guidance, feedback, and support. + Leads by example when it comes to guest interactions. + Handles any guest grumbles with grace and professionalism. + Constantly looks for ways to raise the bar in service. + Makes sure staff are regularly trained to meet – and exceed – guest expectations. **Supporting the Team’s Growth & Development** + Spots growth opportunities for team members and helps them level up their skills. + Designs and delivers training sessions to boost team knowledge and confidence. + Gets involved in hiring the right people with the right attitude and skills. + Takes part in performance reviews and gives constructive feedback. + Keeps the door open for honest feedback and takes staff concerns seriously. + Helps train staff on menu items – from ingredients to prep to flavour profiles – so everyone’s in the know. **Your Perks at W London** + **Meals** - Tasty and Varied Complimentary Meals in our Green Room canteen. + **Service Charge -** Paid each month! + **Learning and Growing -** Access to the best digital and classroom based training resources and cross exposure opportunities + **Apprenticeships -** Opportunities to undertake an apprenticeship to support your development in your role. + **Holiday -** 23 days of holiday excluding public holidays (increase to 27 days with length of service + **Uniform Provided -** Dry cleaning included. + **Company Pension** **Scheme –** Save for your future. + **Take Care -** Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service + **Celebrate** - Awards and Recognition Celebrations + **BenefitHub** - Access to further discounts for shopping, cinema tickets, technology and more! + **Events -** Monthly Calendar of Associate Focused & Fun Events + **Long Service Recognition -** Dedicated appreciation events for when you reach career milestones within the company. + **Global Marriott Hotel Discounts –** Accessible to you and your loved ones, travel the world with Marriott International. + **Food & Beverage Discounts** - 20% Discount in all F&B outlets within Marriott Properties + **Spa Discounts** – 30% discount in our Away Spa _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.