Head Barista **Harvey Nichols, MOE, Dubai - UAE, Dubai, United Arab Emirates** **New** **Hot** Sales and Customer Services Hospitality Requisition # 250000Q4 **Job Purpose** + To manage store, defined as BRONZE Store. + To provide an exceptional customer experience in a professional and efficient manner to all guests. **Essential Roles and Responsibilities** **Functional Roles and Responsibilities** + Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards. + Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc. + Handle customer queries /comments to maximize customer satisfaction. + Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency. + Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise etc.). + Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales. + Seek new opportunities to drive and create additional sales. + Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands. + Ensure all products delivered to customers are as per brand standards. + Manage wastage and variance as per agreed targets. **Job Requirements** **Education/Certification and Continued Education** + Certification in Food and Beverage/ Catering would be an advantage. **Years of Experience** + 3-5 years of total relevant experience in the catering industry. Additional Information