Location: Singapore, Singapore

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Main Tasks  & Responsibilities :

Supervise the Service Delivery Managers and other resources within the security services teamPrepare and deliver the service and maintenance proposal during bidsFormalize service requirements, cost of ownership and integrated logistic support of the SolutionDefine the architecture/organization of the service and the associated service infrastructureAllocate service requirements to the various actors of the organization for supportValidate the Service Deployment ReadinessValidate the Obsolescence Management PlanResponsible for the resources to deliver the servicesEnsure that the teams meet all the Service Level Agreement (SLA)Gather installation requirements during the bid phase from customer and engineering teamWrite the installation SOW for procurement to look for M&E subcontractor to deliver the worksAllocate resource to manage the installation work package during project phase

Requirements :

A Bachelor Degree in IT/Computer/Engineering DisciplinePreferably >10 years of work experience in maintenance of Critical System with SLA in the management capacityExperience in execution of ITSM processes in an organizationExperience in operation transition planning from project phase into maintenance phaseExperience in managing a group of >20 service support staffs and sub-contractorsExperience in delivering ILS requirements in project phaseGood understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)Good understanding of System Reliability, Availability and Maintainability (RAM) programmeExperience in the System Testing, Commissioning and Warranty supportStrong interpersonal skills, ability to effectively communicate with peers and customers on all levelsAbility to effectively prioritize and execute tasks in an occasionally high-pressure environmentOrganized and motivated individual with good written and oral communication skillsGood technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantageAny professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantageSome experiences managing M&E requirements and subcontracting works

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!