Hardware Technician Location: Buckeye, AZ Job ID: 4648 START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3478316&source=3478316-CJB-0) Position Location: Within approximately a 1-2 hour commute of one of the manufacturing plants below. Atlanta, GA - Buckeye, AZ - Dallas, TX - De Soto, KS - Erie, PA - Kenosha, WI - Orlando, FL Purpose of Role The purpose of this role is to coordinate and execute the installation of Rehrig Pacific-s Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific-s Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development. Areas of Accountabilities Pre-install Preparation + Collaborate with Hardware Engineer on initial customer site visit. + Evaluate customer site infrastructure readiness and compare to equipment requirements. + Coordinate local contractors to run power and data lines to the new equipment location. + Coordinate with cross-functional partners within the company to support larger installations. Install Hardware + Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications. + Perform equipment installation on site, complete checklists, and perform testing. + Review equipment specifications and functionality with customer post installation. + Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting. Provide Technical Support Work with equipment vendors for troubleshooting and part replacement. + Capture customer feedback to recommend software feature improvements to increase functional value. + Support NPD new tech initiatives and implementation of pilot technology. + Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place. + Support the demo equipment fleet through regular checks and repairs between customer demos. In-Field Service Support + Perform preventive maintenance inspections and repairs at customer sites. + Support warranty service requests. + Provide a high level of courteous and professional customer service. Support Service Business Development + Simulate in-field issues to provide diagnosis support and troubleshoot testing. + Strengthen the customer in-field support strategy as directed by the category. + Help develop Rehrig Pacific-s internal service strategy by evaluating the condition of in-service equipment. Knowledge, Skills, and Experience + Bachelor-s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields. + Minimum of 2 years Material Handling Field Service Technician experience preferred. + Must have working knowledge of electrical and hydraulic schematics. + Strong technical aptitude of mechanical and electrical systems. + Must possess excellent communication skills (Written and Verbal). + Ability to work independently and autonomously in a fast-moving environment. + Ability to manage multiple projects and work collaboratively with cross-functional teams. + Ability to hold yourself and others accountable to meet commitments. + Position will require a minimum of 50% travel. + Ability to lift at least 50 lbs. START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3478316&source=3478316-CJB-0)