Job Description:

Roles and Responsibilities:

Diagnosing and repairing defective hardware.Managing inventory and tracking hardware movement.Coordinating shipping and logistics for hardware distribution.Collaborating with vendors for warranty and repair services.Documenting repair activities and maintaining detailed records.Ensuring adherence to safety and quality standards.

Key deliverables/accountabilities:

Timely Repairs: Ensure all hardware repairs are completed within the agreed service-level timelines.Accurate Inventory Management: Maintain up-to-date and accurate inventory records, minimizing discrepancies.Shipping Efficiency: Meet on-time shipping and delivery performance targets.Quality Standards: Consistently meet or exceed hardware quality benchmarks post-repair.Cost Control: Optimize repair and shipping processes to maintain budget compliance.Compliance: Ensure all processes align with company policies, industry standards, and safety protocols.

Technical skills:

Proficiency in using diagnostic tools and hardware repair equipment.Strong understanding of hardware components such as CPUs, GPUs, storage devices, and power supplies.Experience with inventory management systems and tracking software (e.g., ServiceNow).Familiarity with shipping and logistics software for managing distribution workflows.Knowledge of ESD (Electrostatic Discharge) safety standards and practices.Ability to interpret technical manuals, schematics, and documentation.Hands-on experience with soldering, assembly, and component-level troubleshooting.Basic understanding of networking hardware (e.g., routers, switches) and connectivity standards.Competence in maintaining and updating service records in CRM or ERP systems.Familiarity with quality control tools and processes to ensure hardware reliability and compliance.

Education and Experience Required:

Bachelor’s degree in a relevant field (Computer Science, Computer Engineering, IT, Business etc.) or equivalent combination of education and experienceTypically, 0-1+ years of relevant experience.Fluency in written and verbal EnglishProven experience in infrastructure technology analysisProficiency in data analysis and technical knowledge

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.