**Job Summary** NetApp IT’s Infrastructure Operations and Support (IOS) is a dynamic leading edge organization that designs, implements, and supports the technologies that enable the entire enterprise. IOS is seeking an experienced Hardware/Software Asset Administrator to join dynamic team of technologists who are at the forefront of supporting and revolutionizing NetApp's worldwide infrastructure and services. As a Hardware/Software Administrator you will be responsible for managing NetApp’s IT assets throughout their lifecycle. Their main goal is to ensure that IT assets are used efficiently and effectively. The successful candidate should have strong analytical, communication, and technical skills, be detail-oriented, organized, and have strong time-management skills. **Job Requirements** + Manage, document and maintain an inventory of the organization's hardware and software using Service Now’s HAM/SAM modules and documenting hardware items in our CMDB + Ensure that returned IT assets are disposed of according to established policies and procedures and all governmental and commercial security requirements. + Work with IT vendors to purchase hardware, software, and devices to ensure asset tags, asset identification, asset wipes, and asset disposal are performed to standard. + Develop computer and software standards. Contribute to policy and procedure documents. Maintain and enforce policies and procedures.Ensure license compliance and provide metrics on publishers and software packages to ensure the security of NetApp’s software library and track usage. + Working with NetApp leadership, establish, enforce, monitor, and continuously improve asset management processes, standards, **Education** + Bachelor's degree in IT or related field + 3+ years of experience in hardware or software asset management + Strong knowledge of industry best practices and standards and current support trends in cloud based platform and applications + Excellent communication and problem-solving skills + Ability to work well under pressure and in a fast-paced environment + Experience with Service Now, specifically hardware asset/software asset modules and CMDB principles using Service Now 128663 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.