Welcome page Returning Candidate? Log back in! Guest Services Supervisor Job Locations US-TX-San Antonio Posted Date 17 hours ago(9/10/2025 11:21 AM) Requisition ID 2025-127265 # of Openings 1 Category (Portal Searching) Valet Location

La Mansion del Rio

 

 

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

 

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

Summary: The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

Responsibilities:

Follow Moments of Service or Forbes standards during every interaction with guestsProvides our guests with an exceptional arrival and departure experience that makes them feel welcomeEngages the guest to provide superior guest serviceEnsures the valets are staged to maximize the guest experienceManages the traffic at the front of the hotelCoordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehiclesConduct key audit with the Valet Attendant at the end of each shiftMaintains the cleanliness of the front of the hotelNotifies the Front Desk and Guest Services of VIP arrivals whenever possibleLoads the baggage in the cars or taxis for departing guestsMaintains a clean and orderly appearance of the work area at all times. Qualifications

Requirements:

Previous customer service experiencePrevious valet experience preferredExcellent grooming and body language to represent the brandAbility to work outdoors in all weather conditionsAbility to lift 50 lbs frequently and work on feet entire shiftAbility to drive manual and automatic transmission preferredMust have a valid in state driver’s licenseMust have an excellent driving record (less than 2 moving violations in the last two years)Must be at least 21 years of ageMust have alcohol training certification (TABC)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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