Summary

Job Description:

Full Time/ 40 hours weekly

First shift

Facilitates communication between patients, family, and staff, including resolution of patient/family concerns and issues. Is responsible for notification of family members regarding status of surgical patient updates. Must have a high level of communication skills to effectively communicate with physicians, families, and other clinical staff. Must be able to recognize signs of potential issues within patients and/or family members.

Essential Duties:

Prepares daily tracking log for surgery check ins in waiting roomGreets and directs visitors and families.Answers telephone and provides/relays messages.Maintains patient confidentiality.Assists with directing patients and families to pre-op.Relays updated information to families throughout the entire time the patient is in pre-op, surgery and phase 1 post-op.Escorts families to consult rooms to meet with physicians.Assists patients, families, and visitors with hospital-related concerns, questions, and/or problems.Promotes cross-departmental communication, collaboration, and performance improvement as a means of achieving patient and family centered care.

Requirements:

High School /GEDOne year of secretarial experience is preferred.Experience in healthcare/ medical terminology preferred

Benefits:

Tuition Assistance reimbursement program Paid Time Off available for use upon hire Company paid Maternity and Paternity LeaveBereavement Leave (includes pets) Employee Assistance ProgramRetirement plans with company match

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.