**Description:** At the moment we are looking for **Guest Services Officer** to join our energetic, enthusiastic and passionate team at **Grand Hyatt Amman.** **Grand Hyatt Amman** enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company. As **Guest Services Officer** you will be reporting directly to the **Front Office Manager** and below are some of the key responsibilities: § To provide a courteous, professional, efficient and flexible service at all times, following Grand Hyatt Amman Standards of Performance. § To perform all duties and tasks in the assigned Place of Work as per Master Task List. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. § To be entirely flexible and be able to be rotated within the different sub departments of the Rooms Division or any other Department of the hotel as assigned. § To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. § To be fully conversant with all services and facilities offered by the hotel. § To operate the hotel switchboard in accordance with the department’s operation standards. § To attend to the hotel guests communications from inside and outside the hotel. § To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel. § To handle wake-up calls promptly and according to hotel standards. § To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly. § To be aware and adhere to the hotel emergency policy and procedure. § To ensure that all faxes are well prepared, checked and sent within 10 minutes from arrival or received. § Act as a departmental coordinator for all areas of the hotel and ensure a proper follow-up is done for all guests’ requests and comments. § To plug in all customer inquiries into the system and ensure proper follow up is done. § To ensure that the Place of Work and surrounding area is kept clean and organized at all times. § To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. § To communicate all emergencies to the Hotel Emergency Team, the concerned departments and the Assistant Manager on duty. § To maintain total confidentiality of all guest and associate information. § To perform opening and closing procedures established for the Place of Work as assigned. § To perform billing and cashiering functions as required within the department. § To monitor operating supplies and reduce spoilage and wastage. **General** § To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety and Environment. § To report for duty punctually, wearing the correct uniform and nametag at all times as per Grand Hyatt Amman grooming standards. § To maintain a high standard of personal appearance and hygiene at all times. § To maintain a good rapport and working relationship with staff in the Place of Work and all other departments. § To attend and contribute to all staff meetings, Departmental, Hotel training as scheduled, and other related activities. § To fully support the Departmental Trainers' function in the Department assigned. § To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager. § To respond to any changes in the place of work as dictated by the hotel. § To project at all times a positive and motivated attitude and exercise self-control. § To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures. **Qualifications:** + Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field. + Very good level of English language. **Primary Location:** JO-AM-Amman **Organization:** Grand Hyatt Amman **Job Level:** Full-time **Job:** Front Office **Req ID:** AMM000443 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.