**What you'll bring to the team** **Guest Services Lead** Location: Thorpe Park, KT16 8PN Hours: Fully Flexible; working up to 5 days out of 7 Contract Type: Seasonal, until November 2025 In this role we are looking for someone who will act as the Daily Duty Manager for the Guest Services team, providing support and leadership to a daily team of around 6 to 10 Hosts each day. Duties include, but are not limited to: + Briefing the Guest Services host team each day to cascade operational information and set them up for their shift. + Overseeing the daily operation of our Guest Services & Accessibility Kiosk units. + Ensuring all members of the team uphold a consistent & high standard of customer service, providing accurate information and suitable resolutions to any feedback submitted on-the-day. + Managing staff performance day to day, flagging any potential improvement factors and acting upon them efficiently. + Pull KPI statistics each day and understand the meaning of each score. Distributing these results through daily briefs and feedback reports. + Assist in managing the Ride Access Pass system. + Overlook unit presentation, ensuring both units are kept organised and tidy throughout the day. **Qualifications & Experience** **No previous experience required** , just **enthusiasm** and **eagerness** to learn! Show us you’re **guest obsessed** by being **positive** and **helpful** . Go together to show our guests that’s you care! **Benefits** + Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! + 25% discount in our retail shops and restaurants + 40% discount online off LEGO, and much more! + Free bus from Staines station for all employees  + Fortnightly pay + Free staff parking + Ongoing training & development to have a longer-term career in Merlin + Access to Perks at Work which 30,000+ national & local employee discounts **If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.** **Pay Range** GBP £12.58/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9539/guest-services-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Surrey-Chertsey_ **Job ID** _2025-9539_ **Employment Type** _Full-Time_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Thorpe Park Resort_