Contract: Permanent - Part Time

Hours: 16 hours per week

Pay: £12.60 per hour

Location: Gunwharf Quays Outlet Shopping, Portsmouth PO1 3TZ

Job objectives and responsibilities  

Join our award-winning Guest Services team! 

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. 

This is a character-first role – whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We'll teach you the rest.  

Main duties 

Promote a welcoming and inclusive environment for Guests, residents and colleagues

Confidently provide knowledge of Gunwharf and surrounding areas

Drive Guest feedback through the Share Your Thoughts platform  

Manage the Lost & Found property

Professionally communicate with guests through telephone and email

Participate and assist with all Centre events  

Carry out hands free shopping service

Comfortable working indoors and outdoors, whatever the weather

Be observant and report any safety or maintenance concerns

Liaison with other departments and brand partners

Provide support for Guests with disabilities and additional needs, showing sensitivity and respect 

Be willing to learn, adapt and take on new training as needed