Welcome page Returning Candidate? Log back in! Guest Services Dispatcher- Part Time Job Locations US-NC-Asheville Posted Date 15 hours ago(8/7/2025 5:59 PM) Requisition ID 2025-125687 # of Openings 1 Category (Portal Searching) Front Office Operations Location

Omni Grove Park Inn & Spa

 

 

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

 

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

 The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities Use friendly and appropriate expressions when engaging guestsBe fully acquainted with the different points of interestEnsure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting roomsEnsure that the public areas, bell closet are maintained, clean and tidyFollow-up with guest complaints to ensure that any problems are resolvedArrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areasUtilize bell carts effectively and with cautionDirect guests to the Front Desk or meeting roomsCall taxis and/or shuttle for guests as neededAssist, retrieve and load luggage for guestsNotify the Front Desk and Guest Services of VIP arrivals whenever possibleEngage in conversation with as many guests as possibleAttend all designated staff meetings and training sessionsComplete all tasks assigned by managerAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Previous experience with hotel guest services highly preferredExcellent customer service skillsMust have strong communication, presentation, training and organizational skillsMaintain a professional business appearance, attitude and performanceMust pass pre-employment drug screenValid Class C License requiredMust be able to work a flexible schedule including weekends and holidaysCandidates must be able to speak fluent English Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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