**About Jumeirah & the Hotel:** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. **About The Job** An opportunity has arisen for a Guest Services Agent to join the Service One team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are: + Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone. + Entering of HotSOS guest requests and monitoring of response timing. + Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided. + Ensure all wakeup calls are correctly input into PMS. + Ensure all wakeup calls are delivered on time and that the task is completed in PMS. + Monitoring E-Butler chat system and responding within 30 seconds. **About You** + You would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule. + Reports any incidents, complaints, suspicious persons, or safety hazards immediately. + Ensure strict control is adhered to when receiving and returning keys + To report for duty punctually wearing the correct uniform / attire. + Provide a friendly, courteous, and professional service at all times. **About the Benefits:** Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes… + Competitive salary + excellent service charge + Extra holiday for significant Birthdays (21.30.40. etc.) + Life insurance + Jumeirah perks website access – discount + F&B and Spa treatment discount + One and a half times pay for work during bank holidays + Dry cleaning of uniform or Business attire + Meals on duty + Employee assistance programs + Wellness benefits – Chiropodist, Flu jabs, and more! + Taxi service after hours + Social events & recognitions programs + Ongoing training & development + Weeding/Baby gift + Cycle scheme + Internal transfer scheme + Eye test and discount for VDU users + Dental cash back plan + External transfer scheme **About the Benefits:** Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes… + Competitive salary + excellent service charge + Extra holiday for significant Birthdays (21.30.40. etc.) + Life insurance + Jumeirah perks website access – discount + F&B and Spa treatment discount + Dry cleaning of uniform or Business attire + Meals on duty + Employee assistance programs + Wellness benefits – Chiropodist, Flu jabs, and more! + Taxi service after hours + Social events & recognitions programs + Ongoing training & development + Wedding/Baby gift + Cycle scheme + Internal transfer scheme + Eye test and discount for VDU users + Dental cash back plan + External transfer scheme **3 Months’ Service** : + Company Sick Pay + Travel Card Season Ticket Loan + Live Your Guest Life Stay **6 Months’ Service:** + Jumeirah Discounts –Stays in other Hotels + Cycle Scheme • Internal Transfer Scheme + Eye Test & Discount for VDU Users + Dental Cash Back Plan **1 Years’ Service:** External Transfer Scheme **2 Years’ Service:** + Group Pension Plan with enhanced contributions + Income Protection Scheme