**About Jumeirah:** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers. **About Madinat Jumeirah** : Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces. An exciting opportunity has arisen for a **Guest Service Assistant** to join **The Sport and Leasure** team in **Jumeirah Mina Al Salam** . The main duties and responsibilities of this role include: + Assist guests with inquiries, directions, and general assistance to enhance their experience. + Monitor and manage guest queues to ensure a smooth and organized flow of entry. + Assist in directing guests to appropriate queues or entry points to minimize wait times. + Respond promptly to guest emergencies or incidents, following established protocols. + Address guest complaints, concerns, or conflicts with professionalism and empathy. + Resolve issues promptly and effectively to ensure guest satisfaction and retention. **About You:** The ideal candidate for this position will have the following experience and qualifications: + Higher Secondary Certificate. + Software competencies – Microsoft Office programs (Intermediate). + 1-2 years of experience in a similar role. + Leadership and team management skills. **About the Benefits:** We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.