Guest Service Supervisor Responsibilities:

Responsible for the supervision and coordination of Guest Service Agents Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner Facilitate conversation with guest’s throughout stay, using Quore application for texting Continually seek out ways to improve operations and increase revenue/decrease costs Ensure all company SOPs and standards met Assist with administrative support when necessary Other duties as assigned

 

What you’ll need as a Guest Service Supervisor:

Experience: 2 Years of Guest Service/Front Desk experience in the Hotel industry

Education: College/University Degree in Hospitality/Tourism or related program is preferred 

Other Qualifications:

Ability to work under pressure and manage simultaneous tasks Demonstrate a professional attitude in every aspect of the position Strong leadership and coaching skills