Summary:

As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.

Essential Functions and Responsibilities:

Provide timely and courteous guest service consistent with the company’s guest service culture Provide timely and courteous guest service consistent with the company’s guest service culture Assign guest rooms in accordance with current policies and procedures Process guest check-outs and handle account postings accurately and efficiently Manage cash flow in assigned bank, including performing accurate financial transactions Handle special guest requests and resolve complaints to ensure complete guest satisfaction Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations Assist other departments with guest-related needs to ensure seamless service Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned