Company Description

We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.

Job Description

What you’ll do…

Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off againLead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questionsContribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy houseMaking sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups
Qualifications

What we’re looking for…

Hotel or leisure related experience in a similar role If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantageIndividuals. You’re looking for a place where you can be you; no clones in suits herePassion for hospitality – whether that’s a drink, a meal, an event or a bed for the nightYou’re all about having a positive impact on the people you interact with, leaving them with a memorable experienceYou’re not precious. We leave our egos at the door and help get shit doneYou’re up for doing things differently and trying (almost) everything onceIf we got stuck in a lift together we’d have a good time and share a few laughsYou want to be part of a team that works hard, supports each other and has fun along the way
Additional Information

What’s in it for you…

Competitive salary28 days holidays (inclusive of bank holidays), pension, and life insurance.A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeingIt’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aidersTreat yourself once in a while with lots of retail & hospitality perks through our partnersEnjoy a free night at The Hoxton and a meal for two when you first start with usGoes without saying, but we’ll feed you during your shiftExcellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!Lots of opportunity to progress and switch it up as part of a global family of brandsTraining to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at workExtra time off to volunteer with one of our partner charitiesRegular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!Enhanced family leave for when you’re expanding your familyAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.