A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesEnsure that the Front Office Manager/ Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesAchieve positive outcomes from Guest queries in a timely and efficient mannerGive concierge service to guestsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsComply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

 

What's in It for Me?

Competitive SalaryMonthly Transportation FarePrivate Health Insurance (after 6 months tenure)Carpark subscription on discounted feeGo Hilton Membership (Team Member Travel Program and Family & Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)50% discount on personal food & beverage consumption in the participant Hilton hotels.  Free laundry and dry cleaning for business attireExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team membersPaid Paternity leave – 14 days Unlimited Training and development opportunities in and out of the HotelUnlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program
 

What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in hotels, preferably chain hotelsTurkish as native language and excellent command of EnglishCompetent level of IT proficiency, OnQ knowledge is an assetPositive attitude and good communication skills

Commitment to delivering a high level of customer service

 

Calm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a team

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all