**What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience\. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: •Supervise the Guest Relations and support Front Office team • Greet VIP and regular guests, ensuring a personalized experience • Handle guest concerns and complaints promptly and professionally • Coordinate special guest requests and amenities • Maintain strong communication with all departments to ensure guest satisfaction • Train and coach new team members • Assist in managing shift schedules and daily reports **What are we looking for?** • Previous experience in a front office or guest relations role, ideally in a supervisory position • Excellent communication and interpersonal skills • Strong problem\-solving abilities and attention to detail • Ability to lead a team and inspire a guest\-first mindset • Fluent in English; additional languages are a plus • Flexible schedule, including weekends and holidays **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Relations Supervisor_ **Location:** _null_ **Requisition ID:** _HOT0BXWF_ **EOE/AA/Disabled/Veterans**