**Description:** You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival. The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Guest Relations operation and administration. **Qualifications:** Diploma/ qualification in Hospitality or Tourism Management Minimum 2 years of work experience as Guest Relations in a hotel. Well-developed communication and customer relations skills. **Primary Location:** AE-DU-Dubai **Organization:** Grand Hyatt Dubai **Job Level:** Full-time **Job:** Front Office **Req ID:** DUB005857 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.