About Hilton Melbourne Little Queen Street

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Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.

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About the role

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Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.  Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:

\n\nAssisting the Front Office Manager with the management and support of daily Front Office Operations\nManage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded\nHandle guest requests, inquiries and complaints promptly\nHandle any management issues or emergencies that arise, record and resolve as necessary\nAssisting with Maintenance and Housekeeping related concerns outside business hours\nAssisting with Reservations quality checks and inventory management\nMaximise sales revenues through up-selling and marketing programs within the department\nEnsure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities\n\n

What are we looking for?

\n\nA minimum of 1 year experience in a leadership front office role in a similar sized hotel\nFluent in English and able to communicate professionally with guests and team members, both in person and over the telephone\nExcellent leadership, inter-personal, training and development skills\nA passion for delivering exceptional guest experiences\nDemonstrated ability to resolve problems and conflict, and work efficiently under pressure\nWell-presented, organised and calm personality\nHigh level of IT skills, including Excel and Word\n\n

Hilton Employee Benefits

\n\nWorldwide travel discounts at unbelievable rates for you and your friends and family!\n25% off Food & Beverage in the hotels.\nFree dry cleaning for your uniform\nFree access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few\nA workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing\nTeam Member Recognition Programs, including monthly celebrations and quarterly team events.\nHilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.\n