**Job Summary** To support the In-house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded. **Expected Contributions** + Keep track of personal progress and goals. Expand knowledge of business, self-motivation by reading and studying books related to your craft. + Maintain scheduling flexibility. + Work with management to train, develop and/or identify challenge areas relating to personal area of performance. + Create positive team attitude as it applies to productivity and professionalism. + Impact guests in a positive manner to ensure experience exceeds their expectations. + Verbal communication is necessary for negotiating plans for projects. + 6+ hours of deskwork, including telephone and computer activities. + Movement between several locations (Hotel, Villas, office) is required to deliver materials. + It is anticipated that this position will require a comprehensive work effort while generally working a regular scheduled Monday – Friday schedule. Occasionally six or seven days’ work schedule will be required. **Candidate Profile** + High School Diploma required. + Minimum of one (1) year of experience in customer service, sales, or marketing. + Bilingual, ability to speak English and Spanish, fluently. + Organized, motivated and goal-oriented individual with excellent written and verbal communication skills. + Attention to detail and ability to multi-task is a requirement. + Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement. + Demonstrate an ability to deliver high level of customer service in all situations. + Demonstrate the ability to build and develop strong work and guest relationships. + Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language. + Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. + Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs. + Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance. + Available to work a flexible schedule including evenings, weekends, and holidays. + Performs other reasonable job duties as requested by Supervisors. \#imvwsm Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture