As Guest Relations Coordinator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nDirectly responsible for growth, training, and development of Guest Experience Agents & Bellman to ensure they carry out Hilton standards on a daily basis\nWelcome guests on arrival, providing them with a tailor made welcome\nExecute a flawless departure experience when checking out guests\nConsistently demonstrate leadership capabilities in decision making, follow up, and coaching\nProactively address any guest issues, complaints, or mishaps as needed; take full ownership of guest and implement a problem resolution that exceeds guest expectations\nEnsure all Front Office are executing Hilton Standards for each and every guest; provide detailed coaching and feedback as needed\nParticipate and lead by example in productive, professional, and positive communication between Front Office and all other departments within hotel.\nComplete individual projects as assigned by Department Head in agreed upon timeline\nDrive Sales within the hotel, including but not limited to; Excursions and Upselling.\nAct as a personal concierge, write handwritten notes to guest, ensure to welcome your guest and keep up to date with the hotels Pre-Arrival system to ensure all new offerings are updated. Provide midway check-ins for  guest and prepare departure emails were appropriate.\n\n

What will I be doing?

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As Guest Relations Coordinator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nDirectly responsible for growth, training, and development of Guest Experience Agents & Bellman to ensure they carry out Hilton standards on a daily basis\nWelcome guests on arrival, providing them with a tailor made welcome\nExecute a flawless departure experience when checking out guests\nConsistently demonstrate leadership capabilities in decision making, follow up, and coaching\nProactively address any guest issues, complaints, or mishaps as needed; take full ownership of guest and implement a problem resolution that exceeds guest expectations\nEnsure all Front Office are executing Hilton Standards for each and every guest; provide detailed coaching and feedback as needed\nParticipate and lead by example in productive, professional, and positive communication between Front Office and all other departments within hotel.\nComplete individual projects as assigned by Department Head in agreed upon timeline\nDrive Sales within the hotel, including but not limited to; Excursions and Upselling.\nAct as a personal concierge, write handwritten notes to guest, ensure to welcome your guest and keep up to date with the hotels Pre-Arrival system to ensure all new offerings are updated. Provide midway check-ins for guest and prepare departure emails were appropriate.\n

What are we looking for?

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Guest Relations Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nAn ability to listen and respond to demanding Guest needs\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a customer service function or in a similar role\nA passion for delivering an exceptional level of Guest service\nHigh level of IT proficiency\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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