**Position Purpose** The Guest Operations Manager will oversee the kitchen, food & beverage \(F&B\), and front office \(FO\) departments, ensuring all areas run smoothly and deliver exceptional guest experiences\. This role supports the Hotel Operations Manager and plays a key role in maintaining operational efficiency and high standards of service\. **Duties & Key Responsibilities** **• Operational Oversight:** Manage daily operations of the kitchen, F&B, and FO departments to ensure smooth and efficient service, meeting Hilton's standards for guest satisfaction and service quality\. **• Staff Management & Training:** Supervise, recruit, and train staff in kitchen, F&B, and FO areas\. Conduct regular performance evaluations, provide coaching, and ensure compliance with Hilton’s service standards\. **• Guest Satisfaction:** Address guest inquiries, complaints, and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty\. **• Budget Management:** Assist the Hotel Operations Manager in managing departmental budgets, implementing cost\-control measures, and optimizing operational efficiency while maintaining service excellence\. **• Quality Control:** Ensure that cleanliness, safety, and service standards are consistently met across all departments\. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations\. **• Cross\-Department Coordination:** Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest service across the hotel\. **• Reporting & Performance Monitoring:** Prepare and present regular reports on departmental performance, guest satisfaction, and key metrics to the Hotel Operations Manager\. • 3\-5 years of experience in hotel management, especially in kitchen, F&B, and front office operations\. • Strong leadership skills, with the ability to manage and motivate teams\. • Excellent communication and problem\-solving abilities\. • Knowledge of budgeting, cost control, and operational efficiency\. **Qualifications** • Bachelor’s degree in hospitality management or related field preferred\. **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Operations Manager / Quản lý Vận hành Dịch vụ \- Tru by Hilton Hau Giang City Centre_ **Location:** _null_ **Requisition ID:** _HOT0BXN9_ **EOE/AA/Disabled/Veterans**