Job Description:
Join our Store Team at M&M'S Store am Ku'Damm in Berlin and give our guests an unforgettable experience!
The main focus of this role is to create a memorable guest experience in line with M&M'S brand standards and to create a world where everyone feels welcome. The Guest Experience Supervisor (m/w/d) will be responsible for providing an exceptional experience for our Guests by upholding and executing
the established policies, procedures, Quality, and all food safety requirements.
We welcome unique personalities, just as our M&M'S brand is based on our unique characters!
Maintain an environment that drives sales through exceptional guest experiences
Place a high priority on educating Associates on hospitality, entertaining, and selling
Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
Act as MOD, which includes, effectively driving guest experience, balancing guest flow throughout the building, multitasking, minimizing guest wait time at the registers, maintaining guest and Associate safety, and responding to guest and Associate queries
Partner with store leadership to assess, evaluate, and train Associates to drive sales through engagement, productivity, and selling strategies which in turn supports the store to meet and/or exceed quantifiable performance metric’s (e.g. Net Sales, Conversion, Average Dollar Sale, etc.)
Coach and provide feedback to Associates in various positions and relays back to the Manager’s regarding Associate performance
Review daily and weekly sales results against business objectives
Maximise profitability to identify potential opportunities for growth
Support outlined strategies and plans to achieve sales growth through effective communication, and consistent accountability
What are we looking for?Key Experiences Desired
First experience in a retail environment
Experience in a fast-paced environment
Experience with driving sales, operational excellence, and satisfying the Guest
Experience in coaching others
Basic computer IT skills
German and English skills
Other willingness requirements:
Willingness to work in an environment with loud music and bright lights
Willingness to work in an ever-changing and fast paced environment
Willingness to step in at a moment’s notice to support the team, in any way needed
What can you expect from Mars?Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.