**What you'll bring to the team** **🧱 Become a** **Guest Experience Supervisor** **at LEGO® Discovery Center Atlanta! 🎉🦖** 📍 **Location:** Atlanta, GA 💼 **Department:** Operations / Guest Experience 🕒 **Position Type:** Full-Time (includes weekends, holidays & evenings) **🌟 Build Smiles. Lead a Team. Create Brick-Tastic Moments!** Do you love bringing joy to families, leading a team, and being at the heart of the action? At **LEGO® Discovery Center Atlanta** , we’re on the lookout for a **Guest Experience Supervisor** who’s ready to take the lead in delivering **legendary guest service** while helping our team reach their full potential. 🧑‍🎤🌈 **Qualifications & Experience** **🧱 What You’ll Do:** As a **Guest Experience Supervisor** , you’ll be a hands-on leader, guiding our front-line team to deliver a **world-class, interactive experience** for all guests — from toddlers to grandparents. Your goal? Make every visit **unforgettable** while keeping operations smooth, safe, and full of energy! 💪✨ **💼 Key Responsibilities:** + 🎯 Lead by example—be on the attraction floor, engaging with guests & supporting the team + 🧒 Deliver **Guest Obsession** standards with energy and passion + 🧑‍🤝‍🧑 Supervise, train, coach, and motivate front-line team members + 📣 Give daily team briefings and manage team schedules + 📊 Monitor and report on KPIs, guest feedback, and team performance + 🧠 Help create & manage incentive programs that boost morale & performance + ⚠️ Ensure safety procedures are always followed and report issues as needed + 🧩 Lead or support training strategies and onboarding of new team members + 🔄 Support floor operations across all departments—including Admissions, Play Zones, Ride Operations, and Retail + 💬 Assist in resolving guest concerns using proactive service recovery strategies + 🎨 Maintain visual appeal and cleanliness of all guest-facing areas **🤹 What Makes You a Great Fit:** ✔️ High school diploma or GED required ✔️ 2+ years of supervisory experience in a fast-paced, guest-facing role (retail, attractions, hospitality, etc.) ✔️ Passion for **delighting guests** and creating magical moments ✔️ Exceptional communication, teamwork, and people skills ✔️ Experience motivating, coaching, or leading a team ✔️ High energy with the ability to work under pressure and multitask ✔️ Comfortable using POS/ticketing systems and basic office software ✔️ Enthusiastic about working in a **family-friendly** , playful environment **🚀 What’s In It for You?** + 🧱 Work in a fun, fast-paced attraction surrounded by LEGO® bricks + 🌟 Join **Merlin Entertainments** – a global leader in family entertainment + 🎁 Enjoy exclusive **employee perks, discounts, and incentives** + 💼 Career growth opportunities across Merlin's 130+ attractions worldwide + 🎉 Be part of a creative, inclusive, and dynamic team **📅 Availability & Requirements:** + Must be able to work **flexible hours** , including **weekends, holidays, and evenings** + Able to lift up to 70 lbs and work on your feet for extended periods + Comfortable working in **loud, high-energy environments** + May occasionally require local or domestic travel + Must follow all **health & safety** procedures and training **🌈 Ready to Lead the Fun?** If you’re passionate about **guest experience** , thrive in a **team leadership role** , and want to **inspire others in a playful environment** , then we want to hear from you! Apply today and **help us build the future of family fun, one LEGO brick at a time!** 🧱🎡🎟️ **LEGO® Discovery Center Atlanta** is part of the **Merlin Entertainments Group** – a diverse and inclusive employer committed to creating memorable experiences for all guests and team members. **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $20.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9747/guest-experience-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-GA-Atlanta_ **Job ID** _2025-9747_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _LEGO Discovery Center Atlanta_