**What you'll bring to the team** **🎢 Join the Magic at LEGOLAND Discovery Centre Toronto! 🎉** **Now Hiring: Guest Experience Shift Lead** 📍 **Location:** Vaughan, ON 🕒 **Job Type:** Full-Time | Must have weekend & holiday availability **🌟 About the Role:** Are you a natural leader with a passion for creating unforgettable guest experiences? 💬✨ We’re looking for a **Guest Experience Shift Lead** to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild 🧱🌈 **Qualifications & Experience** **🧩 What You’ll Do:** As a **Guest Experience Shift Lead** , you’ll: + 🎯 Supervise and support front-line staff during your shift + 🌟 Inspire your team to be “guest obsessed” and deliver world-class service + 🛠️ Assist with daily operations, guest flow, and crowd control + 📚 Train, coach, and support team members to become LEGOLAND legends + 💬 Respond to guest inquiries and concerns with professionalism and care + 🧾 Maintain training documentation and safety compliance + 👣 Lead by example by stepping into host positions when needed + 📈 Provide feedback, coaching, and assist with staff development + ⚙️ Collaborate with other departments for smooth daily operation **🧠 What You Bring:** + ✅ High School diploma or GED required + 🗣️ Strong customer service & communication skills + 🌐 Previous experience in attractions, entertainment, or hospitality (6+ months preferred) + 🚀 Enthusiasm, positivity, and a team-first attitude + 🧑‍💼 Leadership experience or potential to grow into a leader + 🖥️ Comfortable using office and POS systems + 🔍 Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment **📋 Additional Requirements:** + ⚖️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods + 📅 Must be flexible to work weekends, holidays, and some evenings + 🛡️ Commitment to health & safety for yourself, your team, and our guests + 🚌 Occasional local travel may be required **🎁 Why Join Us?** + 💼 Be part of a global company (Merlin Entertainments!) with endless career possibilities + 🎟️ Enjoy exclusive employee discounts and free admission to attractions + 🧱 Work in a playful, creative, and inclusive environment + 🚀 Develop your leadership skills and grow your career in the attractions industry **🧱 Ready to Build Your Future with Us?** Apply now and help us create **awesome** memories for our guests — one brick at a time! 🌈🎉 **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** CAD $19.50/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9672/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _CA-Toronto, Ontario_ **Job ID** _2025-9672_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _LEGOLAND Discovery Centre Toronto_