**What you'll bring to the team** **Qualifications & Experience** Get ready to be part of something new and exciting! **Bubble Planet Dallas** is a brand-new immersive attraction designed to delight guests of all ages. As we prepare to open our doors, we’re looking for passionate, guest-focused leaders to help shape the experience and set the standard for excellence from day one. **About the Role:** As a **Guest Experience Shift Lead** you will help ensure every visit to our attraction is unforgettable playing a hands-on role in daily operations and supporting our front-line team in delivering world-class customer service. You’ll also help develop and inspire team members to be “guest obsessed” while maintaining a safe, fun, and welcoming environment. **Key Responsibilities:** + Lead, motivate, and support the Guest Experience team to provide exceptional service. + Delegate daily assignments and monitor team performance. + Serve as the Supervisor on Duty and step into host roles as needed. + Assist in managing guest flow and queues safely and efficiently. + Handle guest issues and concerns with professionalism and care. + Organize and deliver training programs for all front-line team members; maintain training records. + Coach team members, provide feedback, and escalate issues when necessary. + Support various department projects, including audits, employee engagement, and development initiatives. + Uphold all health, safety, and operational standards. **What We’re Looking For:** + High School diploma or GED required; customer service experience preferred. + Six months or more experience in attractions, entertainment, or other service-oriented industries is a plus. + Fun, outgoing, and approachable with a passion for delivering exceptional guest experiences. + Ability to work in a fast-paced, multi-task environment individually and as part of a team. + Strong verbal and written communication skills. **Benefits** **Benefits of Merlin Entertainments** + Excellent health care options (medical, dental, and vision that encourage preventative care). + Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. + Merlin Magic Pass for friends and family to enjoy the parks & attractions + Recognition Programs and Rewards + 401(k) program with company match + Tuition reimbursement programs + Numerous learning and advancement opportunities **Pay Range** USD $17.50/Hr. Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/9479/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-TX-Grapevine, TX_ **Job ID** _2025-9479_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Dallas_ **_Job Locations_** _US-TX-Grapevine, TX_