**What you'll bring to the team** **🌟 Join Our Team of Magic Makers!** Do you have a passion for delivering unforgettable experiences? Are you a natural leader who thrives in fast-paced, dynamic environments? If so, we want YOU to be part of our team as a **Guest Experience Shift Lead** ! As a Shift Lead, you’re not just managing operations—you’re helping us create smiles, memories, and WOW moments for every guest. 💥 From supporting front-line teams to stepping in and leading by example, this role is all about energy, service, and fun. 🎉 **Qualifications & Experience** **🧩 What You’ll Do:** ✅ Supervise and support front-line team members to deliver world-class guest service ✅ Be the “Supervisor on Duty” and lead by example during daily operations ✅ Coach and inspire the team to be **guest-obsessed** 💬 ✅ Manage guest queues and crowd flow for a smooth and safe experience 🌀 ✅ Resolve guest concerns quickly and professionally ✅ Organize, deliver, and track training for new and existing Hosts 📝 ✅ Encourage team empowerment and recovery-focused guest service 🦸 ✅ Monitor performance, give feedback, and support employee development ✅ Jump into host roles as needed and help keep the magic alive ✨ **🧠 What We’re Looking For:** 🔹 High School diploma or GED required 🔹 6+ months of experience in guest service, attractions, entertainment, or hospitality preferred 🔹 A fun, outgoing personality and a passion for people 😄 🔹 Ability to lead by example and bring out the best in others 🔹 Strong verbal and written communication skills 🔹 Comfortable with multitasking in a fast-paced environment 🚀 🔹 Familiarity with basic office software and systems **📜 Bonus Skills:** 🛠 Experience coaching and mentoring teams 📈 Able to manage schedules, performance, and records 💡 Problem-solving skills and a calm, guest-focused attitude **⚠️ Additional Info:** 🕒 Must be available for flexible shifts, including weekends, holidays, and evenings 💪 Must be able to stand, walk, bend, lift (up to 50 lbs), and move around the attraction throughout the shift 🏥 Safety-first mindset—adherence to all health & safety policies is essential **🌈 Why You’ll Love It Here:** ✨ Be part of a global brand that’s all about **fun, imagination, and experience** 🌍 Work with a diverse, supportive, and passionate team 🎓 Great development and training opportunities 🎟 Free attraction tickets & employee perks **Ready to Lead the Fun? 🦸‍♀️🦸‍♂️** Apply now and become a key part of the magic that makes every guest’s day unforgettable! **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $16.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9003/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-MO-Kansas City, MO_ **Job ID** _2025-9003_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Kansas City_