About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An

About the role

The Guest Experience Agent at Four Four Seasons Resort The Nam Hai plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Manager on Duty to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.

Vietnamese nation only due to visa restriction

What you will do

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.

Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.

Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.

Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.

Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.

What you bring

Previous experience in a similar role within 5* luxury Hotel.

Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.

Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.

Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.

Creativity and attention to the details.

Knowledge of Opera.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals