Job Summary:

We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a Guest Experience Manager, you will be the manager on the floor, orchestrating the operation while Guests are present and ensuring food quality and presentation. You will oversee multiple venues and styles of service while ensuring operational compliance with food preparation, food safety, and loss prevention standards and adherence to applicable government health regulations. You will exhibit professional excellence and drive performance through table touching, guest interaction, and team member engagement.

This position will report to the Area Manager Operations.

This job is located in Vero Beach, FL

What You Will Do

Manage the daily operations, which include working with guests and team members

Be a teacher and developer, take a sincere interest in your team, and be vested in their success

Participate in departmental meetings and communicate relevant information to your team members.

Participate and provide an operational perspective in project planning and line of business departmental meetings.

Manage daily staffing levels based on demand.

Support local projects and monitor any potential impacts on the guest and team experience

Support change, taking calculated risks to integrate processes, removing barriers, and aligning performance goals of the hourly team

Required Qualifications & Skills

3+ years of leadership/managerial experience in the Food and Beverage line of business.

Proficiency in basic computer functions is necessary to operate in a Windows environment and other technologies

Desire to motivate and mentor Cast Members, with the ability to navigate and lead amidst constant change

Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and diverse perspectives

Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)

Available to commit to work any day of the week during any shift, including weekends, nights, and holidays

Preferred Qualifications

5+ years of leadership/managerial experience in the Food and Beverage line of business.

Current or prior experience in Food and Beverage at Disney with comprehensive knowledge of processes and procedures. 

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits