The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job DescriptionTo oversee all areas of operation related to Experience Planning to maximize the guest experience and generate ancillary revenue.
ResponsibilitiesEssential Functions:
Oversee team of Experience Planners responsible for advanced reach out to all incoming guests in order of highest priorityMonitor volume of calls and success of reach out relative to revenue generating expectations.Oversee onsite team of Experience Planners dedicated to direct guest contact separately from the advanced reach out team.Manage Resort Experience Planner Monthly Incentive Program and process accurate reporting to quantify revenues and resulting payouts for associatesWork with Director of Revenue to identify monthly team goalsTrack success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basisRegularly meet with department leaders in the following areas:Front Office, Guest Services, Loyalty, Activities, Recreation, Spa, GolfPerform Manager on Duty responsibilities if operational needs require it.Attend all department leadership meetings Possess leadership skills relative to holding associates accountable to their daily job responsibilitiesMaintain schedule, payroll, and needed suppliesPerform regular MOS audits and ATGT MeetingsProvide direct training and evaluation of staff
Additional Functions:
Manage special requests including but not limited to flowers, in-room amenities, and reservations for off property restaurants and activities.Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage optionsAssist as a liaison with golf, spa, f&b, and all resort activity staff to arrange appointments, tee times, and reservations.Process activity confirmations and complete appropriate point of sale transactions for specific activities.Answer inbound calls; check voicemail/inbox and answer emails in a timely manner.Respond to guest requests for Experience Planner services in a timely mannerEmail relevant correspondence with appropriate departmentsMake detailed reservation notes in reservation to ensure accuracy Qualifications
Qualifications:
Attain a high propensity for customer service.Previous luxury hotel experience is preferredMust be able to work a flexible schedule and willingness to work nights, weekends, and holidays.Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.Knowledge of the surrounding area and nearby towns within 2 hours radius.Strong knowledge of Microsoft Office Software and computer programs (Opera, ResortSuite, Open Table, Alice, Synergy)Physical Requirements:
Ability to stand for entire scheduled shift.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.