**Additional Information** **Job Number** 25073936 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Maldives Fari Islands, North Male Atoll, Male, Maldives, Maldives, 20013VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Maldives%20Fari%20Islands%2C%20North%20Male%20Atoll%2C%20Male%2C%20Maldives%2C%20Maldives%2C%2020013) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our role goes beyond simply facilitating check-ins and check-outs—we aim to craft a seamless, personalized, and luxurious guest experience. As a **Guest Experience Expert** , you will be the key touchpoint for high-end travelers, ensuring their stay is exceptional from arrival to departure. **Key Responsibilities:** + **Curating Personalized Experiences:** Review and analyze guest profiles to anticipate preferences, special requests, and past stay history, ensuring a tailored experience. + **VIP & Luxury Service Delivery:** Provide discreet and intuitive assistance to high-profile guests, handling requests with the utmost professionalism and confidentiality. + **Seamless Check-in & Check-out:** Ensure a flawless arrival and departure experience, coordinating with other departments for pre-arrival arrangements and final billing accuracy. + **Expert Local Knowledge:** Offer bespoke recommendations and reservations for dining, entertainment, and experiences, enhancing the guest’s stay. + **Operational & Administrative Excellence:** Process operational requests, maintain guest records, and generate reports to track service trends and preferences. + **Problem Resolution:** Address guest concerns proactively, offering swift and elegant solutions to maintain guest satisfaction. **What We’re Looking For:** + A passion for delivering personalized, high-end hospitality experiences. + Strong attention to detail, especially when reviewing and updating guest profiles. + Excellent communication and organizational skills. + The ability to multitask in a fast-paced, guest-focused environment. + Professional appearance and demeanor at all times. **Preferred Qualifications:** **Experience:** Previous experience in luxury hospitality, concierge services, or guest relations preferred. **Technical Skills:** Familiarity with hotel management systems and guest profile databases is an advantage. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.