**Additional Information** **Job Number** 25130950 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=Pier%20One%20Sydney%20Harbour%20Autograph%20Collection%2C%2011%20Hickson%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at Pier One Sydney Harbour. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. We are excited to announce an opportunity for a **Guest Experience Agent** to join our dedicated team at Pier One Sydney Harbour **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global​ team and **become** the best version of you. **Role Overview:** As the **Guest Experience Agent,** you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay. **Key Responsibilities:** + You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience. + Manage all aspects of the front office department, tending to the guests and exceeding their expectations. + Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties + Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings + Drive loyalty through our loyalty programs and guest experiences **About You:** + Experience with OPERA property management system or similar + Have at least 2 year experience preferably within a high volume environment + Opera experience preferred however not required + Outstanding relationship building skills + Excellent customer service experience + Confidence and skills to up sell and promote our venues + Passion for the Hospitality Industry + Learn, think and grow and continue to evolve in your role **Benefits** + The best hotel training opportunities and internationally recognized training programs by Marriott International + Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends + Discounts on food & beverage across all our hotels + Recognition programs to keep you motivated + Wellbeing & mindfulness programs to ensure you stay healthy + Employee Assistance Program Join us at Pier One Sydney Harbour and be part of our dedication to excellence in service. _We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity_ _Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_ _ak.sydak.hr@autographhotels.com_ The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.