**THE ROLE:** At **Hilton Istanbul Bosphorus** , the dining experience begins the moment a guest walks through our doors\. As a **Guest Experience Agent** , you will be responsible for creating a warm and welcoming first impression, ensuring each guest is comfortably seated, and supporting seamless service flow across our dining venues\. This role is more than simply seating guests — it’s about managing the guest journey with care, attentiveness, and charm\. If you are passionate about hospitality, organization, and guest satisfaction, we’d love for you to join our Food & Drink team\. **Position Title:** Guest Experience Agent **Location:** Hilton Istanbul Bosphorus – Türkiye **Company:** Hilton **Job Type:** Full\-Time **Reporting Line:** Assistant Restaurant Manager / Restaurant Manager **Salary:** Competitive, with full benefits and service incentives - - - ### **KEY RESPONSIBILITIES:** + Welcome guests warmly, ensuring a friendly and professional first impression + Manage seating assignments and coordinate table set\-ups efficiently + Communicate closely with restaurant and bar staff to maintain smooth service flow + Support upselling efforts by promoting specials, events, or loyalty benefits + Work across all F&D areas including Restaurant, Bar, Room Service, and Events when needed + Respond to guest inquiries and feedback promptly and professionally + Follow correct cash handling and billing procedures + Maintain cleanliness and organization of the host station and dining entrance + Comply with brand standards, health and safety protocols, and licensing laws + Collaborate with other departments to ensure seamless guest experiences + Uphold Hilton's grooming and conduct standards - - - ### **WHO YOU ARE:** + Warm, confident, and guest\-focused + Excellent communicator in both Turkish and English + Organized, proactive, and composed in a busy environment + Strong team player who can also take initiative independently + Professionally presented, with high attention to detail - - - ### **WHAT WE’RE LOOKING FOR:** We seek someone who reflects Hilton’s core values: + **Hospitality \-** We're passionate about delivering exceptional guest experiences\. + **Integrity \-** We do the right thing, all the time\. + **Leadership \-** We're leaders in our industry and in our communities\. + **Teamwork \-** We're team players in everything we do\. + **Ownership \-** We're the owners of our actions and decisions\. + **Now \-** We operate with a sense of urgency and discipline **Preferred Qualifications:** + Previous experience in a restaurant, hotel, or F&B environment + Familiarity with floor planning or reservation software + Cash handling and basic POS system knowledge + Understanding of hygiene and food safety regulations - - - ### **WHY JOIN US?** + Work at one of Istanbul’s most iconic hotels and represent a globally respected hospitality brand + Be the first smile guests see and the final impression they remember + Join a team that values training, development, and internal growth + Enjoy competitive compensation, performance incentives, and global Hilton perks - - - **Location:** Hilton Istanbul Bosphorus **Expected Start Date:** August 2025 **Hilton is proud to be an equal opportunity employer\.** We celebrate diversity and are committed to creating an inclusive environment for all Team Members\. **Job:** _Food and Beverage_ **Title:** _Guest Experience Agent_ **Location:** _null_ **Requisition ID:** _HOT0BRVC_ **EOE/AA/Disabled/Veterans**