**What you'll bring to the team** **Who We Are** **Due to the working hours of this role we require candidates to be over 18** At Alton Towers Resort, we create unforgettable experiences filled with laughter, excitement, and adventure! We provide top-notch service that delights families, thrills thrill-seekers and creates lasting memories. Join our team, where every day is a chance to make a difference. **About the Role** We are looking for passionate **Guest Excellence Hosts** to join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed. **Key Responsibilities** + **Deliver Exceptional Service:** Provide friendly and efficient service to all guests, addressing their needs and queries with a smile. + **Enhance the Guest Experience:** Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available. + **Handle Guest Feedback:** Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed. + **Assist in Guest Resolution:** Actively seek solutions to guest issues and ensure a seamless experience throughout their visit. **Qualifications & Experience** **What We’re Looking For** + **Passionate About Guest Service:** You should have a genuine enthusiasm for helping others and creating unforgettable experiences. + **Excellent Communication Skills:** Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter. + **Team Player:** You will work closely with other team members to ensure a smooth and enjoyable experience for all guests. + **Adaptability:** The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial. + **Positive Attitude:** A friendly and approachable personality is key to making every guest feel welcome and appreciated. **Benefits** + Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world + 40% discount online off LEGO + 25% discount in our on-site retail shops and restaurants + Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel + Ongoing training and development opportunities + Plus, many more… Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/6362/guest-excellence-host-%28front-of-house%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Staffordshire-Stoke-on-Trent_ **Job ID** _2024-6362_ **Employment Type** _Guaranteed Hours (Europe Only)_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Alton Towers Resort_