About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.
Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges
Learn more at https://apparelsolutions.averydennison.com/en
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via [email protected].
Job DescriptionAn IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.
Primary Responsibilities:
Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
Adhere and promote IT policies and standards
Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
Comply to and execute SOX controls
Take ownership of reported issues and seeing issue tickets through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve issues
Provide prompt and accurate feedback to customers
Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
Maintain accurate IT equipment, software and license inventory in Asset Management Tool
Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
Perform other duties as assigned
Qualifications
High School diploma or equivalent required
Information Technology courses or certification(s) required
A Bachelor’s degree in business or technology field preferred
3+ years related experience
3-5 years performing routine software installations and program updates
3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems
Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software
Basic understanding of ICT (information & communication technology) infrastructure
Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English
Flexible, initiative, self-motivated and creative in finding solutions
Team player combined with independent working
Ability to interface with cross-functional groups to define and execute overall requirements
Experience working effectively with others and providing superior customer service
Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions
Takes initiative to complete critical tasks, especially in team settings with dependencies on other people
Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
Experience in a manufacturing environment highly valued
ITIL (Information Technology Infrastructure Library) foundation training is an asset
Ability to travel to support other sites when needed; estimated 20% travel
Additional InformationWho we are! - Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer.
To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)