**Introduction** You are an individual who has SaaS business and technology consulting experience as well as broad experience across and within Customer Success and Value Management organizations. You are passionate about staying current on technology. You will work closely with Senior Stakeholders to support customers’ business needs and solution requirements. As a GTM and Value Advocate, you represent the voice of the customer and Customer Success when collaborating with Product and Sales teams around new use cases and solutions. To succeed in this team, you must have the passion and energy to work in , an entrepreneurial, and fast-paced environment, with a very curious nature. Us: Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, plan and capitalize on cloud transformation initiatives, and drive innovation within their organization through better workflow and resource management. We call this process Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry daily. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve. This role falls within the Apptio Customer Success Global Practice team. While we work across various parts of the organization, our team’s primary customer is the Apptio Customer Success team who supports our clients during and post-delivery. We are the connective tissue or glue that partners with various parts of the Apptio business unit as well as the greater IBM organization to advocate for our Clients and the Customer Success teams who support them. **Your role and responsibilities** What we want you to do: The primary job function is to engage with cross-functional stakeholders and technical resources across the organization to review, assess, and plan for the impact of new solutions and features to our Clients and our Customer Success Teams. You will keep current on upcoming solutions, new product acquisitions, and new product capabilities, ensuring our Customer Success team has the enablement they need to create wildly successful customers. As part of this function, the GTM and Value Advocate role includes the following responsibilities. * Review release registrations and participate in appropriate discussions to evaluate the impact of upcoming releases to plan appropriate enablement, collateral and processes to support or CS teams. * Partner with Solution Architects and other expert technical resources to review and approve technical content provided by Product teams * Track and report on adherence to the release process metrics * Drive process improvements to the Release process * Understand internal stakeholder goals and outcomes, in order to create scalable delivery and adoption processes * Continuously grow your knowledge of the Apptio, Cloudability, and Targetprocess family of products to stay current on new features, thus enabling you to accurately assess the impact level of new releases * Advocate for Client and Customer Success teams when releases, migrations or deprecations will have resourcing impacts on the Customer Success teams. Bring these opportunities back to the team so we can provide project management oversight and work with CS Leadership to support Clients through product changes. Other responsibilities and/or activities could include: * Present release information via various modes, including slack, email, presentations to Sales and Customer Success teams. * Assist Value Management office in ensuring that new capabilities and use cases are properly integrated into the Apptio Value Framework process. * Work closely with consultants in the organization to leverage skill sets and deliverables. * Formulate, document, and obtain the agreement of appropriate process improvements for review by the relevant Customer Success teams. * Partner with Global Practice Business Analyst to facilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases. * Collaborate with other departments in the business unit to achieve customer satisfaction and resolve customer issues in a timely fashion Key Responsibilities: Be the client voice within the GTM team; * Partner with Product to validate and articulate clear, compelling value propositions, tailored to address the specific needs of key markets and customer segments - not just product features. * Understand and master tools and resources that sales teams use to effectively communicate product benefits and drive Customer Adoption. * Support product launch plans, ensuring readiness across all departments for effective product rollouts. * Partner with Sales teams to develop/maintain impactful sales collateral and support materials. Support our CS Productivity Tooling team: Apptio Value Framework * Analyse and review new/existing content for the Apptio Value Framework, as the first "field check" for value impact to our customers * Build and test framework updates in the development environment and coordinate approvals with AVF Product Owner * Deploy approved updates to production and monitor their adoption for general use Develop Best Practice & Collaborate * Establish and refine methodologies, tools, and best practices to enhance service delivery and operational efficiency. **Required technical and professional expertise** General - Overall 8+ years of experience * Strong communicator - ability to communicate at different levels (both business and technical) based on audience or regional/cultural differences. * Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance. * Competent with packaged and SaaS application software implementation practices. * High-level knowledge of enterprise organizational, business and technical environments. * Curious by nature * Client-focused attitude - a customer advocate. * Consulting experience in enterprise systems implementations * Proven leadership experience working in front of clients * Ability to breakdown complex information to simple solution requirements * Experienced/or knowledge of Service Costing (cost allocations) Business Domain Focus Specific knowledge and application of business services and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and IT application/infrastructure Support. * Operational knowledge of IT infrastructure and/or Business domains including HR, Legal, Finance, Facilities etc... * TBM Exec Certified * FinOps Practitioner Certified Technical Domain Focus * Able to quickly learn complex new technologies. * Skilled at completing business requirement design via workshops and mock-ups where required * Executive report and dashboard design including wireframe and mock-ups experience IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.