The Global Services Department is a services organization dedicated to supporting leaders, members, and the workforce. The Global Support Generalist is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Generalist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Generalist records all appropriate information in the proper Church operated system. This role handles basic to moderate issues and problems while referring more complex issues to higher-level staff.

This is a full-time position that requires working 40/hours weekly during a shift scheduled between 9:00 am - 6:00 pm. 

Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office (currently Tuesday) each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs.

Learn more about the GSD HERE! Enjoy our on-site building amenities that include a cafeteria and gym!